An .ost is the offline copy Outlook keeps of an Exchange or IMAP mailbox, and it stays tied to the profile that made it. Lose the account (someone leaves the company, a subscription lapses, or you move to a fresh PC) and Outlook simply refuses to open the file. SoftOrbits OST to PDF Converter software reads that saved .ost directly and writes the mail out as PDF, so the messages locked inside become readable again.